Frequently Asked QuestionsA growing list of info on our products and website
How do I install the sections on my website?
You will need to have the Divi theme or the Divi builder plugin installed on your website. To install a section follow the instructions in the Getting Started PDF file included with your download.
If you don’t have Divi you can get more info by clicking one of the links below.
Can I edit the sections?
Yes you can. Once they are imported to your website you are free to make any changes needed to the section.
How can I edit the sections?
You will need to become familiar with using the Divi builder. In the Getting Started PDF (included with your download file) there is a link to a video on using the Divi Builder. This will help you to better understand how to edit your Divi section.
If you’re not comfortable changing the content, colors, fonts and image or don’t have the time feel free to contact us about creating a custom designed Divi section for you. (Additional fees may apply.)
Are your Divi sections responsive?
Yes they are. The Divi builder is 100% responsive as well as any sections that are created using the Divi builder.
How does this site work?
We’ve made it very simple. Find the Divi section you would like to use to enhance your website. Purchase it. Download it. Then import it to your website and enjoy.
How can I get support?
We don’t offer any support for the Divi Builder. If you are having a problem with the purchase, download and importing of your Divi section please contact us.
For any technical issues with the Divi Builder and working with your Divi Section please contact Elegant Theme support for help.
Do you offer a refund?
Please refer to our Returns section in our Term and Conditions page for a full explanation of our policy.
What currency are your prices?
All our prices are in Canadian funds. If you are a customer who is a resident of Canada a tax will be applied to your purchase based your province. If you live outside of Canada then no tax will be applied to your purchase.
Do you have an affiliate program?
At the moment we do not have an affiliate program available.
What payment systems do you accept?
We accept all major credit cards and Paypal. All purchases on our website can be made with 100% security.
Is there licensing on the images in your sections?
There is no licensing on the images we use. All our images are from unsplash.com. You can read more about the licensing for their images here.
What if my download doesn’t work?
Please contact us and we’ll help fix the issue.